Refund Policy

Our Promise

At Gather & Gasp, we stand behind the quality of our murder mystery kits. If your mystery doesn't meet your expectations, we offer a full refund within 30 days of purchase—no questions asked.

Refund Eligibility

Standard & Premium Purchases

• Full refund available within 30 days of purchase
• No questions asked—simply contact support
• Refund processed to original payment method
• Processing time: 5-10 business days

How to Request a Refund

1. Email us at support@gatherandgasp.com with:
   • Your order number or account email
   • Reason for refund (optional, but helps us improve)
2. We'll confirm your refund request within 1 business day
3. Refund processed within 5-10 business days to your original payment method

Special Circumstances

Technical Issues

If you experience technical problems (download issues, corrupted files, generation errors), we'll:

• Regenerate your mystery at no charge, OR
• Provide a full refund

Quality Concerns

If your mystery has quality issues (plot holes, confusing clues, unsolvable mystery):

• We'll regenerate with improvements at no charge, OR
• Provide a full refund
• Your feedback helps us improve our systems

After 30 Days

Refund requests after 30 days are handled on a case-by-case basis. Contact support and we'll do our best to help.

Exchanges

Want a different theme or player count? We're happy to help:

• Contact support to exchange for a different mystery
• If new mystery costs more, pay the difference
• If new mystery costs less, receive credit for future purchases

Non-Refundable Items

The following are not eligible for refunds:

• Promotional credits or gift cards
• Corporate/enterprise licenses (separate terms apply)
• Purchases made through third-party resellers

Contact Us

Questions about refunds? We're here to help:

Email: support@gatherandgasp.com

Response time: Within 1 business day